Need help? Contact our customer support team.
We are delighted to offer professional support for all visitors and collectors of YOCY. If you have any questions, concerns, suggestions or requests related to our handmade silicone art collectibles, our dedicated customer support team is ready to assist you.
### Our Contact Channel
**Official Email**: yocytoy@proton.me
Email is our primary and most reliable communication channel for all inquiries, including product consultation, order management, shipping tracking, after-sales support, customization questions and policy clarification.
### Working Hours
Monday to Friday, 9:00 – 18:00 UTC+8
Our team is off during weekends and official public holidays. Any messages received outside working hours will be queued and responded to on the next available business day.
Company Address: ⌖ Hubian Village, Hubian Town,Ganzhou City
### Response Time Commitment
We aim to reply to all valid customer emails within 24 business hours. During big sale events, holiday seasons or high-volume promotion periods, response time may extend up to 48 business hours. We sincerely appreciate your patience and understanding during busy periods.
### Tips to Speed Up Your Support
To help our team understand and resolve your issue quickly, please include relevant information in your email whenever possible:
- Your full name used when placing the order
- Your unique order number
- Clear and detailed description of your question or problem
- Supporting photos or short videos (for damaged, defective or product related inquiries)
### What We Can Help You With
- Product consultation: material, size, color, design, glow effect and craftsmanship details
- Order related: payment verification, order revision, address modification and order cancellation before shipment
- Shipping: processing status, estimated delivery time, tracking number, customs and delivery questions
- After-sales service: damaged or defective items received, quality inspection and solution arrangements
- Policy inquiries: shipping rules, refund terms, privacy policy and terms of service
- General feedback and suggestions for our brand and new product development
We truly value every message from our collectors. Whether you have a simple question or detailed feedback, please feel free to reach out. We will do our best to provide thoughtful and helpful replies.
We are delighted to offer professional support for all visitors and collectors of YOCY. If you have any questions, concerns, suggestions or requests related to our handmade silicone art collectibles, our dedicated customer support team is ready to assist you.
### Our Contact Channel
**Official Email**: yocytoy@proton.me
Email is our primary and most reliable communication channel for all inquiries, including product consultation, order management, shipping tracking, after-sales support, customization questions and policy clarification.
### Working Hours
Monday to Friday, 9:00 – 18:00 UTC+8
Our team is off during weekends and official public holidays. Any messages received outside working hours will be queued and responded to on the next available business day.
Company Address: ⌖ Hubian Village, Hubian Town,Ganzhou City
### Response Time Commitment
We aim to reply to all valid customer emails within 24 business hours. During big sale events, holiday seasons or high-volume promotion periods, response time may extend up to 48 business hours. We sincerely appreciate your patience and understanding during busy periods.
### Tips to Speed Up Your Support
To help our team understand and resolve your issue quickly, please include relevant information in your email whenever possible:
- Your full name used when placing the order
- Your unique order number
- Clear and detailed description of your question or problem
- Supporting photos or short videos (for damaged, defective or product related inquiries)
### What We Can Help You With
- Product consultation: material, size, color, design, glow effect and craftsmanship details
- Order related: payment verification, order revision, address modification and order cancellation before shipment
- Shipping: processing status, estimated delivery time, tracking number, customs and delivery questions
- After-sales service: damaged or defective items received, quality inspection and solution arrangements
- Policy inquiries: shipping rules, refund terms, privacy policy and terms of service
- General feedback and suggestions for our brand and new product development
We truly value every message from our collectors. Whether you have a simple question or detailed feedback, please feel free to reach out. We will do our best to provide thoughtful and helpful replies.
LastUpdated: 2026-11-02