Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in it’s original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
You can always contact us with any questions at [email protected].
For sanitary reasons, Honey Play Box cannot accept returns on any opened item. Please be sure to look for product dimensions and measurements before you purchase.
DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.). If you send an opened product back to us without an RMA, it will be disposed of and no credit given.
Returned items are given back in store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned. Shipping fee is non-refundable.
Defective Products: Contact us to learn about how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.
What’s the YOCYTOY product warranty?
Yes, everything you buy from YOCYTOY has a guarantee of quality and will exactly match the description on the website.
Factories that supply YOCYTOY are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from YOCYTOY just as much as any western retailer.
What should I do if my items arrived damaged?
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact YOCYTOY immediately with your order number and a full description / pictures of the broken item issue.
What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email to [email protected]).
In this case, please kindly provide us with proof as below:
1. The photos of original YOCYTOY package with front and back sides
2. The photos or video of the defective item(s)
Important Shipping Information & Refund：
If the package is lost on the way to delivery, we will refund immediately.
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are not refunded, your label cost will be deducted from your total refund.